Have questions?
FAQ's
Read some of our most frequently asked questions below!
General
Questions
We use acrylic craft paints for these tutorials. DecoArt or Apple Barrel are a couple brands we use but you can buy any brand of acrylic paint.
Click the Blog link in the menu above.
YES! Some of them, just click on the Shop link in the menu above to see the ones we sell. Check back periodically as more paintings will be added.
Typical time frames for fulfillment are 3-5 Business days – while most of the time orders are fulfilled between 1-2 business days – periods of high order volume, holidays, or weekends, may increase the fulfillment time to 5-7 business days. A quicker shipping time estimate DOES NOT indicate a quicker fulfillment time.
Ground – Shipping selected during checkout by the customer will be honored. Typical shipping transit times are 2-5 business days depending on location. Cost is calculated during checkout.
Free Shipping – Shipping on orders over $100 (U.S. Dollars) quality for free shipping. When free shipping is applied to an order RADStudioco.com or will select the shipping method at their discretion. Typical shipping transit times are 3-6 business days depending on location. Free shipping must be selected during checkout.
International Shipping – Shipping selected during checkout by the customer will be honored when possible. Typical shipping transit times are 7-12 business days depending on location. Cost is calculated during checkout.
All sales at RAD Studio Co, LLC are considered final. Please note that all returns will be for Store Credit Only unless restocking fee, we authorized at time of the Return Merchandise Authorization (RMA). All returns must be in original packaging. Prior authorization must be given before any return can be made
We offer a return option with a 15% restocking fee charge. If you are not satisfied with the product that you have purchased from us, you can return your order with a refund for 85% of the total value of your order. Shipping charges will not be reimbursed. You are eligible for a reimbursement within 14 calendar days of product delivery.
After the 14 day period you will no longer be eligible and will not be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.
More General
Questions
All sales are final. We do not accept returns, or provide refunds, unless clearly stated on product information areas. Due to the fact that RADstudioco.com‘s products are digital and delivered immediately to your inbox with access information, we are unable to accept cancellations for any digital products.
Monthly subscriptions will be charged each month on the same day as the day of the month when the subscription was first activated.
Annual subscriptions will be charged each year on the same day and month as the day and month as when the subscription was first activated.
If the charge is scheduled for a day that does not exist in the month being charged (for example the 30th June), then the charge will instead occur on the last day of that month.
We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.
Yes. To Track your order, please refer to the shipping confirmation email. If you have an account you can also log in and view these details in your order history.
If you receive a damaged, defective, or partial order, please contact us within 72 hours of receipt. If the issue is not reported to the RMA department within this time frame, we reserve the right to refuse the return.
