Frequently Asked Questions
Read some of our most frequently asked questions below!
General Questions
Does RAD Studio sell the paintings they do?
YES! Some of them, just click on the Shop link in the menu above to see the ones we sell. Check back periodically as more paintings will be added.
How long does it take to process my order?
Typical time frames for fulfillment are 3-5 Business days – while most of the time orders are fulfilled between 1-2 business days – periods of high order volume, holidays, or weekends, may increase the fulfillment time to 5-7 business days. A quicker shipping time estimate DOES NOT indicate a quicker fulfillment time.
How long does it take for my item to ship?
Ground – Shipping selected during checkout by the customer will be honored. Typical shipping transit times are 2-5 business days depending on location. Cost is calculated during checkout.
Free Shipping – Shipping on orders over $100 (U.S. Dollars) quality for free shipping. When free shipping is applied to an order RADStudioco.com or will select the shipping method at their discretion. Typical shipping transit times are 3-6 business days depending on location. Free shipping must be selected during checkout.
International Shipping – Shipping selected during checkout by the customer will be honored when possible. Typical shipping transit times are 7-12 business days depending on location. Cost is calculated during checkout.
Can I Return Physical Products?
Due to the handmade and custom nature of many of our items, we do not accept returns or exchanges on physical products.
However, if your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damaged item and packaging. Once reviewed, we will gladly provide a replacement or refund for items damaged during shipping.
Please note that damage claims submitted without photos may not be eligible for a refund.